Why thames water

Back to top of page Skip to content. Register Login Contact us. Top of main content Home Help and advice Account and billing. Account and billing. Manage your account online Having an online account means that you can do loads of things quickly and easily. Login Register for an online account.

Our most popular account and billing topics. Understand your bill. Register Login Contact us. Top of main content Home About us. About us. Hello We take care of water for 15 million people, building a better future for our customers, our region and our planet. Who we are. Newsroom From fatbergs to fountains, we'll bring you the latest news and updates from across our business.

Read our top stories. Register Login Contact us. Top of main content Home About us Who we are Delivering essential services. Delivering essential services. How it works Step 1 - We extract water from rivers and aquifers To reduce our impact on the environment and meet the high demand for water, we carefully monitor river levels and use our reservoirs to store extra supplies when river levels are high.

Step 2 - We clean your water Every day, we clean enough water to supply an average of 2. Step 3 - We deliver water to your taps Helping you save water through our award-winning water-saving schemes is an essential part of our long-term plan to manage water more sustainably.

Step 4 - We take wastewater away We collect and treat sewage from 15 million customers like you, using our sewer network to transport it to one of our sewage treatment works. Step 5 - We treat your wastewater We separate liquid and solids before treating them both to high standards.