Virgin media when is my broadband upgrade

Click here for full terms and conditions. Details of rates can be found here. Phone: If you purchase a mobile phone from Virgin Media, you must have an active Virgin Mobile plan for each phone. If you are an existing Virgin Mobile customer you may add a phone to your existing plan, the cost of your phone is on top of the price of your plan.

Existing phone customers may upgrade their phone anytime once the balance of the existing phone has been paid off. Only one mobile phone purchase per transaction to a maximum of 4 per account. Full terms can be found here. No cash alternative. Claims must be made via the Members app pre-installed on the device individuals or at www. Individual Participants must complete the online claim form in the Benefits section of the Samsung Members app pre-installed and company Participants must visit www.

All Participants must Claim between days of purchase. Maximum 1 Claim per Promotion Product purchased maximum 4 Claims per household and a maximum of Claims per company participant. See www. Samsung Electronics UK Limited.

Maximum 1 claim per Promotion Product purchased and a maximum of claims per Company Participant. All offers are subject to application check, availability and contract. All offers correct at 11th November The estimated maximum upload and download speeds achievable at least once in any 24 hour period in realistic usage conditions by Virgin Mobile Subscribers are as follows :. Mobile internet speeds across a mobile network are never consistent due to the variable factors that may impact on the speed and service received by users.

In the case of indoor use, advances in building insulation can also negatively impact service and speed. We will always do our very best to investigate and remedy any issues you are having with your mobile.

If you are experiencing a continuous or regularly recurring discrepancy where the mobile speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling or by email to customer. We will do our best to resolve your issue in accordance with our Code of Practice. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg.

In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies:. Other legal remedies you may have include a claim for damages in respect of a breach of contract.

Under Consumer Law for example the Sale of Goods Acts, and remedies for breach of contract can include a remedy of the defect that led to the breach, or a right to rescind, or repudiate your contract.

Whatever your taste in movies you can enjoy a world of entertainment on Sky Cinema from Virgin Media. Sports mad? Now talk is even better with unlimited minutes to landlines and mobiles in Ireland and minutes to 22 International countries. World Unlimited Talk is even better with unlimited minutes to landlines and mobiles in Ireland and 22 International countries. No activation fee applies. Dive deeper into some of the features below to discover more about the game-changing Virgin TV experience:.

While all recordings on your Horizon box and your Multiroom boxes if you have them will not be carried over, the new 1 Terabyte of memory in the VTV means you can record and keep all your favourite shows. Before upgrading to TV, we recommend checking to make sure.

All Broadband, TV and telephony products are subject to a 12 month contract, unless otherwise stated. When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information.

A cancellation fee will apply should you cancel during the contract period. Freedom Broadband and Anytime Mobile is available to New Virgin Media customers only, and is subject to a 30 day rolling contract period.

In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract. Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract.

The Red House Experience will be offered at no additional charge if you are a new customer where self install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault. Sorry, our Red House Service is not available at the moment due to Covid 19 restrictions. T3 is part of Future plc, an international media group and leading digital publisher. Visit our corporate site. All rights reserved.

England and Wales company registration number Select your region. Sign up to our newsletter Newsletter. All Volt products and benefits provided on the basis that customers also have or purchase an eligible pay monthly O2 SIM. Gig1 broadband: Customers will need to be in a Gig1 connected area to get Gig1 broadband. Gig1 is currently available to Share article. Full name. Subscribe to Financial results Press releases. Data privacy By completing this form, you agree to Virgin Media O2 using your details for the intended purpose.

I agree You can unsubscribe at any time by clicking the link in the footer of our emails. More articles. Press release 10 November We're sorry to hear that. If you are thinking of cancelling your services with us, we've created a leaving us page that gives you everything you need to know before you make your decision, including how to get in touch with us.

For everything else, please visit our help pages. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia.